Fabrika Car Care Platform Case Study

01Why it was made

The workshop's chaos.

Auto maintenance businesses are rooted in physical labor, yet their digital operations are often chaotic. Owners patch together disparate tools: one app for booking, another for scheduling, physical clipboards for dispatch, and phone calls for updates.

That fragmentation frustrates customers and leaves administrators spending hours on manual reconciliation instead of running the business.

Fabrika was built to replace the patchwork with one connected platform for customers, technicians, dispatchers and administrators.

02Problems to solve

What the platform had to replace.

Booking and scheduling lived in separate tools.Customers booked in one place while the workshop scheduled in another.
Dispatch ran on clipboards.Assigning technicians to jobs had no shared, current record.
Updates depended on phone calls.Customers had to ask where their service stood instead of seeing it.
Admins reconciled by hand.Jobs, people and payments had to be matched up manually across tools.
Technician access was hard to govern.The workshop needed a clear approval step before technicians took jobs.

03The solution

One connected ecosystem.

Customer app Drivers

Registration and guided onboarding
Service booking
Vehicle profiles
Transparent pricing
Service tracking from booking to completion

Technician app Field team

Dedicated technician sign-in
Access granted after approval
Assigned jobs and service progress

Operations dashboard Dispatch / Admin

Active jobs and dispatch visibility
Technician approval with document checks
People, payments and support
Platform health

A booking made in the customer app becomes a job on the dashboard, is assigned to a technician, and its progress flows back to the customer.

04Brand identity

Dark workshop, electric blue.

Supplied client logoA slanted F split into blue and white inside an open circle, above a sweeping car silhouette. The wordmark uses wide, thin capitals with open, crossbar-less As, followed by CAR CARE in blue. Supplied by the client; shown as artwork.

#0A0A0BWorkshop black

Base canvas. Removes visual noise so vehicles, prices and status stand out.

#1C1C1FBay graphite

Panels, inputs and cards layered on the base for structure without clutter.

#007BFFElectric blue

Actions and live state, continuing the blue of the supplied F mark and CAR CARE line.

Documented Fabrika palette. The aesthetic discards playful elements in favour of automotive precision.

Presentation typography

Display / PoppinsAa Gg 012

Headlines and chapter titles

Geometric and compact at large sizes, so chapter titles read as clear signposts through a long story.

Body / InterAa Gg 012

Explanations and captions

Neutral, open letterforms keep longer explanations comfortable to read on phones and desktops.

Labels / JetBrains Mono01 / 12

INDEXES, ROLES, VALUES

Fixed-width figures for screen numbers, roles and colour values, echoing the data in the product itself.

These three families are the FairSmith presentation fonts used to tell this case study. They are not presented as Fabrika's official app or logo typefaces, which are not documented here. The logo lettering is shown only as supplied artwork.

05Application screens

The product, screen by screen.

Three real phone screens from the customer and technician apps, followed by the operations dashboard.

For the Driver

Frictionless Service.

Customers shouldn't need a tutorial to book a service. The Fabrika mobile app puts bookings, vehicle profiles, transparent pricing, and instant service tracking front and center.